Set Callaway

When i purchased a topflite d2 golf set from callaway over the phone, i wasnt told about import costs?

I specifically asked where there any other taxes, import, duty or shipping charges i should know about or have to pay, because i live in Canada and Callaway is american based, and the sales guy said no and if there were any problems that Callaway would take care of it. I went through with the order and the only thing i had to pay was about 30 dollars in taxes, bringing the total from 399 to about 430. I get my golf set 3 days later by UPS and i see a charge for shipping about 39 dollars, which i called in and got a refund for, and a import charge for a 150 dollars!!! I spoke with a manager and found out the guy that helped me with the purchase of the clubs was new. So i told him that i should not have to pay for his mistake when i explictly and specifically asked where there any additional costs. I have emailed and faxed my UPS bill and callaway said they will look into it. I was wondering am i entitled to compensation? Have any consumer laws or been violated?

The sales person you talked to is an agent and representative of that company and the company must absorb the expense of the error of the employee.

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